Privacy Policy

Cross Care Chemist (Pty) LTD 
Effective Date: 1 November 2025

1. Introduction

Cross Care Pharmacy & Clinic (“we”, “our”, “us”) respects your right to privacy and is committed to protecting your personal information as required by the Protection of Personal Information Act (POPIA) 4 of 2013. This policy explains how we collect, use, store, and protect your information in accordance with POPIA and other applicable healthcare regulations.

2. What Personal Information We Collect

We collect personal and special (sensitive) information necessary for providing healthcare and pharmacy services, including:

• Full name, ID number, and contact details (phone, email, address)
  
  

• Medical aid or insurance details
  
  

• Health and prescription information (when ordering or consulting)
  
  

• Payment details for transactions
  
  

• Any information voluntarily provided through our website, WhatsApp, or clinic communications
  
  

3. Purpose for Collection

We collect and process your personal information to:

• Provide pharmacy, clinic, and healthcare services
  
  

• Dispense medication safely and legally
  
  

• Submit claims to medical aids or insurers
  
  

• Communicate appointment and order updates
  
  

• Maintain patient records in line with the Pharmacy Act and Health Professions Council guidelines
  
  

• Comply with legal and regulatory obligations
  
  

We only collect information that is adequate, relevant, and not excessive for these purposes.

4. Consent

By using our website, messaging us on WhatsApp, or engaging our services, you consent to the collection and processing of your personal information as outlined in this policy. You may withdraw consent at any time, except where processing is required by law.

5. Information Sharing and Disclosure

We do not sell or share your information for marketing purposes.
We may share your information only with:

• Medical professionals involved in your care
  
  

• Registered medical aids, pathology laboratories, or courier/delivery partners
  
  

• Regulatory authorities (e.g., SAPC, Department of Health) when legally required
  
  

All third parties are required to comply with POPIA and maintain the confidentiality and security of your data.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure. This includes secure password-protected systems, encrypted devices, and controlled access to records.

7. Retention of Information

We retain your information only as long as necessary for the purpose it was collected, or as required by law (for example, patient records must be retained for a minimum of 6 years).

8. Your Rights Under POPIA

You have the right to:

• Access and request a copy of your personal information
  
  

• Request correction or deletion of incorrect information
  
  

• Object to processing (where applicable)
  
  

• Withdraw consent for non-essential communication
  
  

• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed
  
  

Information Regulator Contact:
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

9. Cookies and Website Data

Our website may use cookies or analytics to improve user experience. You can manage these settings in your browser at any time.

10. Updates to This Policy

This policy may be reviewed periodically to remain in line with legal and operational requirements. The latest version will always be available on our website.

11. Contact Us

For questions, concerns, or access requests, please contact:

Cross Care Chemist  (Pty) LTD
74 Campbell Street
046 645 1691
Admin@Crosscarechemist.co.za